Privacy Policy
Tow4Technologies, Inc. · Effective date: October 19, 2026 · Last updated: October 19, 2026
1. Who we are and what this policy covers
Tow4Technologies, Inc. ("Tow4Tech," "we," "us") runs a platform that connects trucking fleets, owner-operators and drivers with towing and roadside service providers. This policy explains how we collect, use, share and protect personal information through our website, our Service, Roadside, Owner Operator, Dispatch and Operator web apps, our AI voice agents, and our text messages and calls (the "Service").
Our apps are progressive web apps that run in your web browser. We do not distribute apps through the Apple App Store, Google Play or any other app store. When you add a web app to your home screen, it still runs in your browser, and your browser's settings control what it can access.
It covers fleet staff, drivers, owner-operators, Service Provider staff, Off-Network Providers we contact about jobs, and website visitors. Capitalized terms not defined here have the meanings in our Terms of Service. This policy replaces our Privacy Policy last updated May 6, 2024, and the privacy terms on our former SMS & AI Voice Consent page.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Identity and contact | Name, company, job title, phone number, email, business address | You, your employer, or public business listings (for Off-Network Providers) |
| Account and credentials | Login details, role, user preferences | You |
| Precise location | GPS location of the breakdown, of tow vehicles and of operators on duty while the web app is open with location permission granted | Your browser, with your permission |
| Vehicle and job details | Unit number, truck type, weight class, cargo notes, photos, service needed, job notes, ETAs, prices, ratings | Service Requesters, drivers and Service Providers |
| Calls with AI voice agents and staff | Call audio recordings, AI-generated transcripts and summaries, details captured on the call (such as ETA and price), call time, duration and phone number | Calls with you |
| Text messages and consent records | Message content, delivery status, your consent, STOP and HELP replies, and when they happened | Your messages and calls |
| Provider credentials | Driver's licenses, insurance certificates, operating authority, licenses and permits | Service Providers |
| Payment and billing | Invoices, amounts, payout details; card and bank details are collected by Stripe, not stored by us | You and Stripe |
| Device and usage | IP address, device and browser type, web app version, log data, cookies, pages and features used, and data the web app saves on your device (local storage and offline cache) to work faster or offline | Your device and browser |
Voice data. We record and transcribe calls with our AI voice agents. We do not use your voice to create a voiceprint or identify you by your voice.
Information about others. When fleets give us drivers' names and phone numbers, they confirm they may share them with us for this purpose.
Off-Network Providers. We collect the business names, addresses and published business phone numbers of towing and roadside companies from public business listings. We contact them only at those business numbers, or at numbers whose owners have agreed to be contacted, and we stop when asked.
3. How we use information
We use personal information to:
- match breakdowns with the nearest qualified Service Provider and dispatch jobs;
- run our AI dispatcher, which searches outward from the breakdown and, when no network provider accepts, has an AI voice agent call or text nearby Off-Network Providers;
- capture job details from calls, such as availability, ETA and price, and write them to the job record;
- send job confirmations, ETAs, status updates and provider details by text, call, email and push notification;
- process invoices and payments;
- verify Service Provider licenses and insurance;
- provide support, resolve billing and service disputes, and review call recordings to check what was said;
- improve the Service, including the accuracy of our AI dispatcher and voice agents, using recordings and transcripts of calls with our AI agents;
- detect and prevent fraud, abuse and security incidents;
- keep consent and opt-out records and comply with law; and
- send marketing only where you have separately agreed.
AI processing. Our AI systems listen to calls, convert speech to text, and extract job details. They do not make final decisions that produce legal or similarly significant effects on you; a confirmed job always requires a written confirmation from the provider, and fleets keep control over which providers they use. AI output can contain errors, and you can ask us to correct a record.
De-identified data. We may create aggregated or de-identified data that no longer identifies anyone and use it for any lawful purpose. We will not try to re-identify it.
4. How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only as follows.
| With | What | Why |
|---|---|---|
| Service Providers on a job, including Off-Network Providers | Breakdown location, vehicle and job details, driver name and phone. Before a job is confirmed, Off-Network Providers get only the general area and job type | To perform the job |
| Service Requesters (fleets) | Provider name, contact, operator location and ETA, job status, price, invoices, and recordings or transcripts of calls about their job | To track and pay for the job and resolve disputes |
| AI voice and speech-recognition providers | Call audio, transcripts and job context | To place and answer calls, convert speech to text and capture job details |
| Telephony and text-messaging providers | Phone numbers, message content, call audio | To deliver calls and texts |
| Cloud hosting, mapping and analytics providers, including Google Analytics | Account, job, location and usage data | To host, run and measure the Service |
| Stripe, Inc. | Billing and payout details | To process payments |
| Professional advisers, authorities and others as required | Any category, as needed | To comply with law, respond to lawful requests, protect safety or enforce our Terms |
| A buyer or successor | Any category | In a merger, acquisition or sale of assets, subject to this policy |
Our service providers may use personal information only to provide services to us, under contracts that require confidentiality and security, and may not use it to train their own AI models for their own purposes.
5. Call recording, retention and security
Recording notice. Every call with our AI voice agents starts by saying the caller is an automated AI assistant for Tow4Tech and that the call is recorded. Florida and several other states require every party's consent to record; if you do not agree, end the call and contact us another way.
How long we keep information. We keep information only as long as needed for the purposes above, then delete or de-identify it.
| Information | Kept for |
|---|---|
| Call audio recordings | 90 days after the call, or longer while tied to an open dispute |
| Call transcripts and captured job details | Life of the job record, up to 3 years |
| Consent and opt-out records | 5 years after the last call or message, to prove consent |
| Job, invoice and payment records | 7 years, for tax and accounting |
| Operators' live location | 30 days, except locations saved in a job record |
| Provider license and insurance documents | While the provider is active, plus 1 year |
| Account data | Until the account is closed, plus 90 days |
Security. We use administrative, technical and physical safeguards, including encryption in transit, access controls and logging. No system is completely secure. If a breach affects your personal information, we will notify you as the law requires.
6. Your choices and rights
Calls and texts. You can stop AI calls and texts at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, OPT OUT), telling the AI agent or a team member on a call, emailing support@tow4tech.com, or calling (914) 439-6884. We honor requests within 10 business days. Reply HELP for help.
Location. You can turn off location access for our web apps in your browser or device settings. Operators who turn off location cannot share live ETAs or receive nearby jobs.
Cookies. You can block or delete cookies in your browser and opt out of Google Analytics with Google's opt-out tool. We do not respond to Do Not Track signals.
Your rights. Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct inaccurate information, including AI transcripts or captured job details;
- delete your information, unless we must keep it by law or for an open dispute; and
- stop using it for marketing.
Residents of states with privacy laws, such as California, may have more rights, including to appeal our decision. To make a request, email privacy@tow4tech.com. We will verify your identity and respond within 45 days. If we deny your request, you may appeal by replying to our decision; we will answer within 60 days. We will not discriminate against you for using your rights. An authorized agent may make a request for you with proof of your permission.
If your information was given to us by your employer (for example, a fleet that added you as a driver), we may refer your request to that employer.
7. Children
The Service is for adults in business settings. We do not knowingly collect personal information from anyone under 18. If you believe we have, email privacy@tow4tech.com and we will delete it.
8. Changes to this policy
We will post any update here with a new effective date. For material changes, we will notify you by email or in the app before they take effect.
9. Contact us
Tow4Technologies, Inc. · Attn: Privacy
11555 Heron Bay Blvd., Suite 200, Coral Springs, FL 33076
Email: privacy@tow4tech.com · Phone: (914) 439-6884